These Terms of Service (the “Terms”) govern your access to and use of the rdash platform and related websites, applications, and services (the “Service”), operated by Reliable IT (“rdash”, “we”, “us”). By accessing or using the Service, or by being granted access by your organisation, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. The Service
rdash is a multi-tenant, white-label operational coordination platform that provides task management, recurring compliance reminders, asset reminders, dashboards and office display modes, notifications, and integrations with third-party systems. The Service is provided on a per-organisation (“tenant”) basis with seat-based access.
2. Accounts and tenants
Access is provided through a tenant workspace administered by your organisation’s administrators. You are responsible for:
- maintaining the confidentiality of your login credentials;
- all activity that occurs under your account;
- ensuring information you provide is accurate and kept up to date; and
- promptly notifying us of any unauthorised use or suspected security breach.
Tenant administrators are responsible for managing their users, roles, and seat allocations, and for ensuring their users comply with these Terms.
3. Acceptable use
You agree not to, and not to permit any user to:
- use the Service in breach of any applicable law or regulation;
- upload or transmit malicious code, or attempt to gain unauthorised access to the Service, other tenants, or related systems;
- interfere with or disrupt the integrity or performance of the Service;
- reverse engineer, resell, or sublicense the Service except as expressly permitted; or
- use the Service to store or transmit content that is unlawful, infringing, or harmful.
4. Subscriptions, seats, and fees
Access is licensed on a subscription basis subject to a seat limit agreed with your organisation. Your organisation cannot activate more users than its allocated seats. Fees, billing terms, and trial arrangements are as set out in your organisation’s order or agreement with us or our authorised reseller. Suspended or cancelled accounts may lose access until reactivated.
5. Customer data
As between you and us, your organisation retains all rights to the data it or its users submit to the Service (“Customer Data”). You grant us a limited licence to host, process, and transmit Customer Data solely to provide and support the Service. Our handling of personal information is described in our Privacy Policy.
6. Third-party integrations
The Service can connect to third-party services (for example Microsoft 365, Microsoft Entra ID, Procore, and an SMS gateway). Your use of those services is governed by their own terms, and we are not responsible for third-party services. You are responsible for obtaining and maintaining the credentials and permissions required to enable an integration.
7. Availability, support, and changes
We aim to provide a reliable Service but do not guarantee it will be uninterrupted or error-free. We may modify, suspend, or discontinue features from time to time, and may perform maintenance that temporarily affects availability.
8. Suspension and termination
We (or your tenant administrators or our reseller) may suspend or terminate access for non-payment, breach of these Terms, or to protect the Service or other customers. Suspension does not delete Customer Data; on termination, Customer Data may be deleted after a reasonable retention period unless otherwise required by law or agreement.
9. Intellectual property
The Service, including its software, design, and trademarks, is owned by us or our licensors and is protected by intellectual property laws. Except for the limited rights expressly granted to you, no rights are transferred.
10. Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express or implied. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded.
11. Limitation of liability
To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, or consequential loss, or loss of profits, revenue, or data. Our total aggregate liability arising out of or in connection with the Service is limited to the fees paid for the Service in the twelve months preceding the event giving rise to the liability.
12. Indemnity
You agree to indemnify us against claims, losses, and costs arising from your Customer Data or your breach of these Terms or applicable law, except to the extent caused by us.
13. Governing law
These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of that state.
14. Contact
Questions about these Terms can be sent to support@rdash.au.